Delete Account and Data
What’s on our servers
You can use the app without signing in. Once you sign in with Apple, Google or LINE, our servers hold your account ID, your name, your email (if you agreed to share it) and how you signed in. Once you become a member, they also hold your membership ID and your device list (device ID, model name, platform, and the times each device was first and last used). We don’t have your payment details.
Delete your account in the app
Open Little Bo Pup Stories, tap the gear at the top right, answer the parental gate, then go to Membership → Delete Account. As soon as you confirm, we delete your account, this membership’s device list and the link to your purchase records on RevenueCat. There’s no waiting period.
If you haven’t signed in
You can remove devices under For Parents → Devices. Records of removed devices are deleted after 30 days. To delete all your data, email us as described in the next section.
Ask us by email
Email hello@popodogstory.com. If you signed in, tell us how (Apple, Google or LINE) and give us either your sign-in email or the account ID shown on the Membership page. If you didn’t sign in, include the Order ID from your App Store receipt or the order number from your Google Play receipt (it starts with GPA.). Once we’ve confirmed your request, we’ll delete your data within 30 days and write back to let you know.
What isn’t deleted
Subscription payment records are kept by Apple or Google, and we don’t have them. Deleting your account or data doesn’t cancel your subscription automatically. To cancel, go to Subscriptions in the App Store or Google Play.
Data on your device
Your settings, listening progress, downloaded stories and voice recordings stay on your own device and are never uploaded to our servers. Deleting the app deletes them too. Device records not used in over a year are also deleted from our servers automatically.